Tim Otten

Local Mobile Computer & Network Support

Privacy Policy

At Tim Otten Computer Services, we are committed to safeguarding the rights and privacy of users of our services and visitors to our website.  This means that we do not collected or store your personal information with no reason and without your permission, as we do not sell, trade, or otherwise exchange email lists with other organisations for marketing purposes.

This privacy notice provides details of when and why we collect your personal information, how we use it, the limited circumstances when (with your permission) we may share your information with others, and how we keep your information secure.

What is personal data?

Personal data is any information relating to an identifiable, living person who can be directly or indirectly identified through the data held.  For example, name (including a name within an email address), identification number, and location data. 

Processing your personal data

We hold personal data in order to be able to provide our services.  The lawful basis for processing your information is therefore for legitimate interests – e.g. in order to be able to contact you in relation to your query, to support you and you computer systems.

We will process information about your name, contact details, and our contact with you.

We will retain your information while we are working with you / your organisation.  We may retain information beyond this time period in order to maintain an audit trail of our activity. 

We keep personal data as computerised records and in hard copy format, in accordance with Tim Otten Computer Services policies, and take care to store this information securely.  We ensure that your details are accurate and kept up to date.

If the service we provide for you involves sharing data with any organisation we will inform you.

Unless you have specifically consented we will not send you marketing information and newsletters.

Website Cookies

This Website does not use cookies.

Your rights

The General Data Protection Regulations (GDPR) provides a number of rights for individuals:

1. The right to be informed about the information we process about you

2. The right of access – to see the information we process about you

3. The right to rectification – if you feel that any information we hold is inaccurate you can ask us to correct it

4. The right to erasure – should you decide we should not process information about you

5. The right to restrict processing about you

6. The right to data portability

7. The right to object

Should you wish to exercise these rights please contact us through the following means:

·         By email

·         By telephone